What Types of Clothing do You Alter or Repair?

Business and Casual Clothing

• New and existing wardrobe, including: dresses, skirts, slacks, pants, trousers, shorts, shirts, blouses, suits, jackets, bathing suits and jeans.

Formal Wear

• New and existing wardrobe, including: dresses for all types of special occasions, such as wedding parties, proms and first communions.

Uniforms

• Alter, tailor, repair, add patches and trim for police, fire, EMS, military, private schools, clerical robes, vestments and martial arts Gis and Do Boks.

Do You Make, Fashion or Design New Clothing?

New Clothing from a Pattern

• Any type of retail pattern, EXCLUDING wedding gowns, suits, jackets, jeans and swimwear. Customer must provide the pattern, fabric and notions.

Copying a Favorite You Already Own

• Customer must provide the fabric and notions. Please see "Copying Clothing" for more information on this subject.

Designing

• SewNeau does not provide clothing design services at this time. We do not fashion clothing from photographs or advertisements.

What about Non-clothing Items, or Items Not Made of Fabric?

Non-clothing Items

• We make and repair most non-clothing items. However, we do not upholster or make draperies. For new items, the customer must provide the pattern, fabric and notions. Please contact us to discuss your particular requirements.

Items Not Made of Fabric

• We cannot make or repair items made of fur, leather, shearling, rubber or vinyl, or items that are either knitted or crocheted.

Do You Provide Services Outside Greater Cleveland?

Seamstress-related: Alterations, Tailoring, Re-styling, Dressmaking, Copying

• Seamstress-related services are provided in-person, only! At least one personal appointment for fitting and consultation at our shop will always be required. Most of our customers reside within the Greater Cleveland area, served by the 216, 330 or 440 Area Codes.

Handcrafted Specialties

• Orders placed online can be delivered anywhere within the continental U.S. (Orders are sent via Priority Mail)

Can You Provide an Estimate?

• Estimates are provided in-person only!
• We do not respond to email or phone requests.
• Please call for an appointment.

What Types of Payment do You Accept?

Cash

• U.S. currency only.

Checks

• We accept personal and business checks in U.S. funds, drawn on a bank located in the United States. We do not accept counter checks, or third party checks.

Credit Cards

• We accept VISA, MasterCard, Discover or American Express via our corporate PayPal account. The account must be funded by U.S. Dollars. Customers do not have to be PayPal members to use this service. Contact us for details.

What are Your Payment Terms?

In-person Orders

• First-time Customers - We require a 50% deposit when the project begins. The balance is due upon pickup, or prior to delivery if we ship it.
• Repeat Cleveland Area Customers - Payment to be made, in full, upon pickup.
• Customers Outside the Cleveland Area - We require a 50% deposit when the project begins. The balance is due upon pickup, or prior to delivery if we ship it.

Internet Orders

• Payment in full, in advance, via either check or credit card.

What About Shipping, Delivery or Returns?

In-person Orders

• In-person orders do not include shipping or delivery. The customer must make their own arrangements for the pick-up of in-person orders at our shop.

Internet Orders

• We ship to addresses within the continental U.S. only, via Priority Mail. A signature may be required upon delivery. Special priority delivery service must be arranged and confirmed by us, in writing, prior to purchase.

Packages Sent to SewNeau (including returns)

• Items sent to us require a tracking number or return merchandise authorization, which we assign. Packages sent without either will be refused. All packages must be sent with the shipping cost prepaid. Packages sent C.O.D., or "Freight Collect" will be refused.