Frequently Asked Questions & Their Answers

Get answers to many of the most frequent questions SewNeau is asked.

35+ years is a long time to be in business. Since 1984 SewNeau has been Cleveland Ohio’s “No Stress” Seamstress. Most of those customer relationships began with a question. In the past 30 years, many of the same questions have been asked

Although we hope you will find your answer here, if not please contact us.

Do I need an appointment to see SewNeau?
- Always!
- No drop-ins and no waiting - No exceptions
- Contact us to setup a time just for you
- +1 (216) 688-0850
What are SewNeau’s hours for appointments?
- Monday - Friday: Noon - 5pm
- Saturday & Sunday: Closed
Can SewNeau Work from a my idea, a photo, ad or sketch?
- No. We do not make new clothing.
Does SewNeau design clothing?
- No. We do not make new clothing.
Does SewNeau alter, or repair leather or knitted items?
- No - Items we will not work on:
  - Furniture upholstery
  - Draperies
  - Underwear
  - Spandex items
  - Knitted or crocheted items
  - Leather, fur or shearling items
  - Rubber or vinyl items
Can SewNeau give me an estimate before beginning the work?
- Yes - Estimates are provided without charge
- Some items must be seen before the work can be estimated
- Estimates never include Ohio sales tax, shipping or delivery costs
I need something fixed immediately, can SewNeau do this?
- We do not perform work while you wait
- However, we may be available to meet a deadline of less than 24 hours
- Please contact us to discuss availability
What forms of payment does SewNeau accept?
- Cash - U.S. currency only
What are SewNeau’s payment terms?
- (In Person Orders) Payment in full when picked-up
- (Shipped Orders) Payment in full prior to shipping

Frequently Asked Questions & Their Answers

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